Public Offer for Siteko Services

Russian original: https://www.siteko.net/offer

Important notice. This document is an English translation provided for informational convenience only. The legally binding original document is the Russian version published at /offer. Users accept only the Russian-language original. In the event of any discrepancy between this translation and the Russian original, the Russian original shall prevail.

1. General provisions

This document is a public offer of SiteEco LLC addressed to individuals, individual entrepreneurs, and legal entities to enter into a service agreement on the terms set out below.

The Offer governs relations between SiteEco LLC and the Customer regarding provision of hosting, VDS/VPS, domain name registration, renewal and support, SSL certificates, development, technical support, and other services published on www.siteko.net.

This Offer is an official proposal to enter into an agreement. Acceptance of the Offer means the Customer’s full and unconditional acceptance of all its terms.

2. Contractor

Contractor: SiteEco Limited Liability Company
OGRN: 1117847134558
INN: 7802747463
KPP: 780201001
Address:
2nd Murinsky Avenue, 47
Saint Petersburg, 194100
Russian Federation
Phone: +7 (812) 405-00-15
Email: admin@siteko.net
Support email: support@siteko.net
Website: https://www.siteko.net
The Operator is included in the Register of Operators Processing Personal Data.
Grounds for inclusion in the Register: Order No. 135 dated April 30, 2026.
Registration number: 78-26-211367; date of entry: April 29, 2026.

3. Customer

The Customer is a person who:

1. registered on the website;

2. placed an order;

3. paid an invoice;

4. uses the personal account;

5. uses the Contractor’s services;

6. performed another action indicating acceptance of the terms of this Offer.

If the Customer acts on behalf of a legal entity or individual entrepreneur, the Customer confirms that they have the authority to perform the relevant actions.

4. Acceptance of the Offer

Acceptance of this Offer is any of the following actions by the Customer:

1. registration on the website;

2. placing an order;

3. ticking the checkbox “I accept the terms of the Public Offer”;

4. payment of an invoice;

5. top-up of the balance;

6. start of use of a service;

7. renewal of a service;

8. submission of an application for domain name registration, renewal, or transfer;

9. submission of a support request regarding service provision.

Acceptance of the Offer means that the Customer:

1. has fully reviewed the terms of the Offer;

2. accepts the terms of the Offer without reservations or exceptions;

3. undertakes to comply with the service rules;

4. provides accurate data necessary for service provision;

5. understands that certain actions require provision of personal data and separate consents.

5. Subject of the Offer

The Contractor undertakes to provide the ordered services to the Customer, and the Customer undertakes to accept and pay for the services under the terms of this Offer.

The Contractor’s services include:

1. hosting websites on the Contractor’s servers;

2. providing shared hosting;

3. providing virtual dedicated servers VDS/VPS;

4. registration, renewal, transfer, and support of domain names;

5. providing DNS services;

6. providing and supporting SSL certificates;

7. technical support on matters related to the provided services;

8. website migration;

9. website development, modification, and technical maintenance;

10. other services published on the website or separately agreed with the Customer.

The specific composition, parameters, cost, and term of a service are determined by the selected tariff, order, invoice, service description on the website, or a separate agreement between the parties.

6. Service provision procedure

Services are provided after an order is placed and paid for, unless otherwise stated on the website or agreed by the parties.

Service access details, notifications, invoices, and other information may be sent to the Customer by email, displayed in the personal account, or transmitted through the support system.

The Customer must independently monitor the relevance of contact details, service terms, domain name and SSL certificate expiration dates, and balance.

The Contractor may suspend service provision if payment is not made, the paid period expires, service rules are violated, inaccurate data is provided, resources are abused, legislation is violated, or a threat is created to the Contractor’s infrastructure or other clients.

7. Hosting and VDS/VPS

The Contractor provides the Customer with resources for hosting websites, services, and data within the limits of the selected tariff.

Tariff parameters may include disk space, number of websites, domains, databases, mailboxes, FTP/SSH accesses, RAM amount, processor resources, disk type, and other characteristics.

The Customer undertakes to use resources in good faith, not to create excessive load on the infrastructure, not to violate rights of third parties, and not to host prohibited information.

The Contractor is not responsible for incorrect operation of the Customer’s website caused by code errors, CMS settings, actions of the Customer, actions of third parties, malware, network failures outside the Contractor’s control, or other circumstances beyond the Contractor’s control.

8. Domain names

The Contractor provides domain name registration, renewal, transfer, and support services through registrars and other organizations involved in domain registration.

The Customer understands that a domain name is registered not as the Contractor’s property, but for the domain name administrator whose details are specified during registration.

The Customer must provide accurate data of the domain name administrator. Inaccurate, incomplete, or outdated data may result in refusal of registration, domain suspension, inability to renew, transfer, or confirm rights to the domain.

To provide domain services, the Contractor may transfer necessary personal data to the domain name registrar, domain zone administrator, and other organizations involved in domain name registration, renewal, transfer, and support.

The timeframes for domain name registration, renewal, transfer, delegation, and data changes depend on the rules of the relevant domain zone, the registrar, and DNS technical specifics.

The Contractor is not responsible for refusal by the registrar or domain zone administrator to register a domain name where such refusal is related to registration rules, inaccurate data, domain zone restrictions, actions of the Customer, or circumstances beyond the Contractor’s control.

9. SSL certificates

The Contractor may provide services for ordering, issuing, installing, renewing, and supporting SSL certificates.

The Customer understands that issuance of an SSL certificate may depend on certificate provider rules, domain verification, organization verification, email verification, DNS records, or other actions by the Customer.

The Contractor is not responsible for refusal by the SSL certificate provider to issue a certificate where such refusal is related to provider rules, failed verification, inaccurate data, or actions of the Customer.

10. Technical support

The Contractor provides technical support on matters related to the Contractor’s services.

Requests are accepted through the personal account, support system, email, or other channels specified on the website.

When contacting support, the Customer should, where possible, describe the problem in detail, specify the domain, service, actions that led to the error, and attach screenshots, logs, or other data necessary for diagnostics.

Standard technical support does not include training in using the Internet, configuring personal computers, configuring third-party software of the Customer, correcting errors in the Customer’s website code, developing new functionality, removing viruses, or other work unless included in the tariff or separately agreed.

11. Service cost and payment procedure

The cost of services is determined by the tariffs published on the website, order parameters, invoice, or a separate agreement between the parties.

All prices are indicated in Russian rubles unless otherwise stated on the website.

The Customer pays for services based on an invoice, order, payment form, or other payment document.

A service is considered paid after funds are received by the Contractor or payment is confirmed by the payment system.

The Contractor may change tariffs and service costs. Changes do not affect an already paid period unless otherwise expressly stated on the website or agreed by the parties.

12. Automatic renewal and termination of services

Services are provided during the paid period.

If a service is not paid for the next period, the Contractor may suspend or terminate service provision.

The Contractor may notify the Customer of the need to renew a service, but the absence of notification does not release the Customer from the obligation to independently monitor service, domain, and certificate expiration dates.

After termination of a service, the Customer’s data may be stored for a limited time in backups or technical archives, after which it may be deleted without recovery.

13. Refunds

Refunds are possible in cases and in the manner provided by the legislation of the Russian Federation, this Offer, rules for the specific service, or a separate agreement between the parties.

No refund is made for actually rendered services, costs incurred by the Contractor, mandatory fees of registrars, SSL certificate providers, payment systems, and other third parties, if such costs have already been incurred and are non-refundable.

To request a refund, the Customer sends a support request specifying the reason for the refund and the invoice, order, or service number.

14. Contractor’s obligations

The Contractor undertakes to:

1. provide paid services in accordance with the selected tariff and the terms of this Offer;

2. provide the Customer with access to services after payment, unless additional verification or manual configuration is required;

3. provide technical support within the scope of the provided services;

4. take reasonable measures to maintain infrastructure operability;

5. notify the Customer of significant changes to service terms where such notification is necessary;

6. process the Customer’s personal data in accordance with the Privacy Policy.

15. Customer’s obligations

The Customer undertakes to:

1. provide accurate and up-to-date data;

2. pay for services on time;

3. independently monitor expiration dates of services, domains, and SSL certificates;

4. comply with the legislation of the Russian Federation;

5. not use services for illegal activities;

6. not host malware, phishing websites, materials violating third-party rights, spam tools, or other prohibited information;

7. not create excessive load on the Contractor’s infrastructure;

8. keep logins, passwords, access keys, and other credentials confidential;

9. immediately notify the Contractor of unauthorized access or suspected account compromise;

10. comply with the rules of domain name registrars, SSL certificate providers, and other third parties involved in service provision.

16. Prohibited use of services

It is prohibited to use the Contractor’s services for:

1. violation of the legislation of the Russian Federation;

2. distribution of malware;

3. phishing, website spoofing, fraud, and unauthorized access;

4. sending spam;

5. hosting materials that violate copyright and related rights;

6. disseminating personal data of third parties without legal grounds;

7. hosting information prohibited for dissemination;

8. attacks on networks, servers, websites, and information systems;

9. actions that disrupt the stability of the Contractor’s infrastructure or other clients.

If violations are detected, the Contractor may suspend service provision, restrict access, remove prohibited materials, block the account, or terminate the agreement.

17. Liability of the parties

The parties are liable in accordance with the legislation of the Russian Federation and the terms of this Offer.

The Contractor is not liable for:

1. Internet failures outside the Contractor’s control;

2. actions of registrars, domain zone administrators, SSL certificate providers, payment systems, and other third parties;

3. errors in software, code, CMS, plugins, and settings of the Customer’s website;

4. consequences of the Customer transferring logins, passwords, and other access details to third parties;

5. lost profits, indirect losses, and reputational losses of the Customer;

6. inability to provide a service due to inaccurate or incomplete data of the Customer;

7. blocks, restrictions, or requirements of government authorities, unless caused by the Contractor’s culpable actions.

18. Personal data

Personal data is processed in accordance with:

1. Privacy Policy — /privacy-policy;

2. Consent to Personal Data Processing — /personal-data-consent;

3. Cookie Policy — /cookie-policy.

When registering, placing an order, contacting support, or ordering a domain service, the Customer may provide personal data necessary for service provision.

Consent to personal data processing is executed separately from acceptance of this Offer.

19. Confidentiality

The parties undertake not to disclose confidential information obtained in connection with performance of this Offer, except where disclosure is necessary for service provision, compliance with law, protection of a party’s rights, or transfer of information to authorized authorities.

20. Force majeure

The parties are released from liability for full or partial non-performance of obligations if it is caused by force majeure circumstances, including natural disasters, military actions, mass communication failures, actions of government authorities, accidents, fires, epidemics, sanctions restrictions, failures in data centers, registrars, payment systems, and other circumstances that the parties could not reasonably foresee and prevent.

21. Changes to the Offer

The Contractor may amend this Offer.

A new version of the Offer comes into force upon publication on the website unless another effective date is specified in the Offer.

The current version of the Offer is always available at:

/offer

Continued use of services after the new version of the Offer comes into force means the Customer’s consent to the changes.

22. Term of the agreement

The agreement is considered concluded from the moment of acceptance of the Offer and remains in force until the parties fully perform their obligations or until it is terminated.

For services with periodic payment, the agreement is valid during the paid period and may be renewed by paying for the next period.

23. Dispute resolution

The parties seek to resolve disputes through negotiations and support requests.

Claims are sent to:

support@siteko.net

If a dispute is not resolved through negotiations, it is subject to consideration in the manner provided by the legislation of the Russian Federation.